Coronavirus (COVID-19) and Counselling

The global coronavirus outbreak presents all of us with an unprecedented situation and rapidly changing news and advice. It is a time of much uncertainty but there is a lot we can all do to cope well enough with these circumstances. We are very aware that the relentless stream of news and information about COVID-19 can cause much stress and anxiety or even panic. Many of us may be worried about our health, our income and what’s going to happen.

It is important for all of us at this moment in time to be kind, considerate, supportive and flexible with each other - something that also extends to how we can safely continue to offer counselling support to our clients. The following information will be updated regularly and focuses on counselling and mental wellbeing during the coronavirus pandemic.


What kind of counselling is available at the moment?

Where Zoom or phone counselling is not suitable, we can now offer face-to-face counselling again. Susanne sees individual clients by Zoom, phone or face-to-face. Lisa sees individuals and couples online via Zoom. We are constantly reviewing the situation in line with government guidelines and the recommendations of our professional body, the BACP.

Check out if remote counselling by Zoom or phone is for you.


What happens to counselling if face-to-face meetings are impossible?

Face to face counselling in the counselling room has the benefit of uninterrupted privacy and confidentiality that some may find difficult to arrange in their home. Under certain COVID-related health-safeguarding conditions imposed by the government, these physical meetings are not possible. If and when this happens, we are able to offer phone or Zoom counselling (safer than Skype or facetime) as alternatives where suitable. Find out if remote counselling by phone or Zoom could work for you.


When to stay at home and how to cope with isolation and health anxiety?

Do not leave home if you or someone you live with has any of the following:

  • a high temperature
  • a new, continuous cough
  • a loss of, or change to, your sense of smell or taste

You also will need to quarantine for two weeks if you return from a trip abroad or if you have been contacted by the government's track and trace team because you have been in close contact with someone who has tested positive for COVID-19. The NHS also advises that if you live with someone who has symptoms, you will need to stay at home for 14 days from the day the first person in the home started having symptoms. We can offer telephone or video counselling during these periods as and where appropriate.

Going into self-isolation can be challenging and the BACP is offering some helpful tips on how to cope with this situation. Some of us may feel anxious about their health or the health of family members and loved ones. Anxiety about the virus can easily have an impact on people’s mental health and wellbeing and the BACP has published some helpful tips on how to cope if you’re feeling anxious about the outbreak.


Keep up to date with government and NHS advice about COVID-19

Coronavirus (COVID-19): UK government response

NHS website on coronavirus (COVID-19)